Last Modified: July 1, 2021
If any privacy concerns are not addressed to your satisfaction or you have questions about privacy laws, you may contact the Office of the Privacy Commissioner of Canada for further guidance:
By Phone: 1-800-282-1376
PART I: COLLECTION OF PERSONAL INFORMATION
We do not knowingly collect personal information from children under 18 years of age. Creating an account and placing orders on our website is intended for people who are 18 years or older.
As our products (such as toys) and content (such as Lucas the Spider videos) on our Website may be marketed towards children, we encourage parents and legal guardians to monitor their children’s viewing of our Website to ensure they do not provide us with any personal information, or attempt to establish an account. If you have reason to believe that a child under the age of 18 has provided personal information to us, please contact us, and we will use commercially reasonable efforts to delete that personal information from our systems.
The Personal Information of Other Individuals
To establish an account with us or in connection with using our Website, we may collect the following personal information:
Although we may display their forms on our Website, when you provide your payment details to purchase products from us, you are providing them to the applicable payment processor. You acknowledge that our third-party payment processors may have their own agreements which apply to you. While we will not have access to your entire credit card number, we will be able to bill your credit card and may have access to certain card and payment details such as the name on your card, billing address and card expiration date. If you have questions regarding our payment processor, please contact us.
PART II: THE USE OF PERSONAL INFORMATION
We do not sell your personal information to third parties. However, we may use personal information to:
PART III: THE DISCLOSURE OF PERSONAL INFORMATION
Sharing Personal Information and Content if Required by Law
We may share personal information and any content collected, uploaded or provided to us if required by law, such as in response to a subpoena, court order or other legal process in any jurisdiction. If we are required by law to make any disclosure of your personal information or content, we may, but are not obligated to, provide you with written notice of such disclosure, if permitted by law.
Sharing Personal Information to Cooperate with Investigations and Law Enforcement
Absent a court order, subpoena or other legal requirement to disclose personal information or content in our possession or control, you agree that we may also share personal information and content you upload or which is associated with your account to cooperate with law enforcement authorities in the investigation of any criminal matter if we reasonably believe doing so is necessary or beneficial in protecting your wellbeing, or the wellbeing of any child or other third-party.
Sharing Personal Information with Third-Party Providers
Our suppliers, partners, independent contractors (collectively “Third-Party Providers”) and/or employees, may have access to, or be shared personal information to use in connection with one or more of the purposes for which the information was collected.
Our Third-Party Providers may have access to personal information in providing services to us, or providing you with access to the Website. We may use a variety of Third-Party Providers in order to host our Website and facilitate their ordinary use, including for example, hosting servers which store personal information.
We may also use third party cloud based software solutions for storing your name and email address and facilitating the sending of support and promotional emails.
We also use various third party shipping and order fulfillment providers who will have access to your personal information, such as your name and address, to facilitate shipping products to you.
We may also use the following Third-Party Providers for data analytics in connection with your use of our Website:
We may update the above list of Third-Party Providers from time-to-time as our Website continues to evolve. Third-Party Providers may have their own agreements and privacy policies on the collection and use of personal information which either we or you provide them. You permit us to provide your personal information to such third party providers for the purposes specified in this policy.
Your Personal Information May Not Be Stored in Canada
While we are a Canadian-based company, as we may have servers, Third-Party Providers, employees and other parties we share your personal information with in locations both inside and outside of Canada, your personal information may become subject to foreign laws and foreign legal proceedings.
European General Data Protection Regulation
Our privacy practices intend to meet the requirements of the General Data Protection Regulation of the European Union (“GDPR”). As a company that may process the personal information of persons who reside in or who are citizens of the European Union (a “European person”), we have implemented technical and organizational measures to meet the GDPR’s requirements and protect the personal information of European persons. Our technical measures to protect personal information take into account current technology available and the costs of implementing that technology in addition to the nature, scope, context and purposes of the personal information collected and processed. If you have any questions about our technical and organizational measures to meet the GDPR requirements, please contact us.
To the extent you provide us with, or, have our Website process any personal information of a European person, you further represent that you have obtained informed consent to transfer their information, internationally, to us. If such consent is subsequently revoked, you agree to inform us immediately. Provided we are a company registered and operating in Canada, you agree and acknowledge that your personal information will be accessed by us in Canada, although it may be used and stored with Third Party Providers in locations both in and outside of Canada.
Sharing Personal Information if Our Business, Website or Service is Acquired
We may share personal information with our successors (if our business or the Website are acquired by another legal entity) or any assignee of our assets relating to the Website. Disclosure in such circumstances is governed by the Personal Information Protection and Electronic Documents Act, SC 2000, c 5 in Canada.
Disclaimer and Warning About Sharing Personal Information Online
YOU ACKNOWLEDGE THAT WHEN SHARING PERSONAL INFORMATION ONLINE, THERE IS ALWAYS A RISK OF DATA BREACHES, INCLUDING DATA BREACHES IN WHICH THIRD PARTIES UNLAWFULLY ACCESS OUR SYSTEMS, OR THE SYSTEMS OF OUR THIRD-PARTY PROVIDERS, WHICH STORE PERSONAL INFORMATION.
WHILE WE TAKE MEASURES TO PROTECT PERSONAL INFORMATION, YOU AGREE THAT, TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL WE, OUR AFFILIATED OR RELATED ENTITIES, OFFICERS, DIRECTORS, SHAREHOLDERS, EMPLOYEES, CONTRACTORS, AGENTS OR LICENSORS BE LIABLE, HOWSOEVER CAUSED, INCLUDING BY WAY OF NEGLIGENCE, FOR THE LOSS OR THEFT OF YOUR PERSONAL INFORMATION OR ANY DAMAGES CAUSED AS A RESULT THEREOF, SO LONG AS WE WERE NOT DIRECTLY AND GROSSLY NEGLIGENT IN THE PROTECTION OF SAID INFORMATION.
IF WE WERE DIRECTLY AND GROSSLY NEGLIGENT IN THE PROTECTION OF YOUR PERSONAL INFORMATION, THE LIMITATIONS ON LIABILITY IN OUR TERMS SHALL APPLY.
Retention of Your Personal Information
We keep your personal information for as long as it is required for the purpose for which it was collected. There is no single retention period applicable to the various types of personal information collected. Please contact us if you would like to delete any personal information we hold about you following the termination of your account.
What are Cookies?
Cookies are small text files sent to and automatically downloaded by your web browser (assuming you have cookies enabled) when you visit our Website. A cookie file is stored in your web browser and allows our Website and Third-Party Providers we use to recognize you, track your activity across our and other websites and is usually used in conjunction with logging your internet protocol (“IP”) address.
Cookies can be "persistent" or "session" cookies. Persistent cookies remain on your computer (in your browser files) or mobile device when you go offline, while session cookies are typically deleted by your browser.
Can you delete Cookies once downloaded?
Most web browsers also permit you to delete cookies. This is typically done via your web browser’s settings, which vary depending on which web browser you use. For details on managing cookies settings using:
For example, cookies are used in connection with our use of Google LLC’s Google Analytics. For more information on Google Analytics and how cookies are used by Google Analytics, see Google LLC’s information page at https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage.